Solutions
AI agents that improve how work moves through your business.
Cogent's agents are designed around real operational workflows. They support teams, improve speed and consistency, and create visibility — not replace leadership, judgment, or accountability.
AI Revenue Response Agent
Capture, qualify, and follow up — around the clock.
- Best for
- Businesses losing inbound opportunities to missed calls, slow replies, and inconsistent follow-up.
- Typical workflows
- Missed-call text response, lead qualification, routing, follow-up sequences, dormant-lead reactivation, CRM logging.
- Human involvement
- Approval on high-intent, sensitive, or escalated conversations.
- Key measures
- Response time, contact rate, booked appointments, unresolved conversations.
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AI Scheduling & Intake Agent
Get qualified customers to the calendar with less friction.
- Best for
- Organizations where scheduling, intake, and no-shows drain staff time.
- Typical workflows
- Intake questions, eligibility screening, appointment booking, confirmations, reminders, waitlist fill, no-show follow-up.
- Human involvement
- Handoff for complex, sensitive, or exception cases.
- Key measures
- Booking rate, confirmation rate, cancellation and no-show trends.
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AI Operations & Knowledge Agent
Faster answers from approved internal knowledge.
- Best for
- Teams answering the same internal questions or duplicating routine work.
- Typical workflows
- Grounded Q&A over approved sources, SOP guidance, onboarding, meeting summaries, routine email/document drafting.
- Human involvement
- Review for material outputs; escalation on low confidence.
- Key measures
- Time-to-answer, deflection rate, employee adoption, exceptions raised.
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AI Readiness, Governance & Deployment
Know what's worth automating — before you build it.
- Best for
- Leaders who want a defensible AI plan grounded in workflows, data, and ROI.
- Typical workflows
- Readiness assessment, opportunity prioritization, governance design, pilot plan, measurement framework, executive roadmap.
- Human involvement
- Executive review at every checkpoint.
- Key measures
- Readiness score, prioritized backlog, pilot targets, ROI model.
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